Initial Inquiry & Application:
Contact Modern Quality Makers and submit the form with system details and required standards.
Certificates
Certified Management Systems
Certification Process
01
02
Preliminary Audit (Optional):
An initial review is conducted to assess the organization’s readiness and identify any gaps.
03
Stage 1 – Document Review:
Auditors review policies, procedures, and documentation related to the management system.
04
Stage 2 – On-site Audit:
A field visit to the organization’s premises to conduct interviews, review records, and monitor processes.
05
Audit Report & Findings:
A detailed report highlights any non-conformities and required corrective actions from the client.
06
Certification Decision:
After corrective actions are accepted, the certification committee issues the official certificate.
07
Surveillance Audits:
Regular annual reviews are conducted to ensure continuous compliance with standards.
08
Recertification:
A comprehensive audit is carried out every three years to renew the certificate.
MQM Policies & Standards Commitment
Impartiality is a core pillar in all our certification decisions, which are based strictly on objective evidence to ensure fairness and transparency. We also place the highest importance on safeguarding client data, implementing strict information security and confidentiality standards throughout all audit and certification activities.
Our organizational policy reflects MQM’s commitment to excellence in accreditation services. We prioritize client needs and strive to exceed expectations through continuous improvement and regular updates to our processes based on global best practices and client feedback.
تُعتبر الحيادية ركيزة أساسية في قرارات الاعتماد لدينا، حيث تستند جميع قرارات الشهادات إلى أدلة موضوعية لضمان الشفافية والعدالة. كما نولي أهمية قصوى لحماية بيانات العملاء، وتطبيق أعلى معايير أمن المعلومات وسرية البيانات خلال جميع مراحل أنشطة التدقيق ومنح الشهادات.
كل سياسة لدى MQM مصممة بما يحقق مصلحة العميل ويضمن التزامنا بقيم المصداقية، العدالة، واحترام الخصوصية. ندعوكم لاستكشاف كل سياسة لفهم كيفية حفاظنا على مبادئ الاعتماد، وجودة خدماتنا، وثقة عملائنا فينا.
At Modern Quality Makers (MQM), we are committed to delivering ISO certification services in line with the highest international standards. Our policies reflect this commitment by ensuring integrity, impartiality, confidentiality, and professional conduct to build long-term trust with our clients and stakeholders.
Info Requests, Complaints, Appeals & Records
Modern Quality Makers offers a transparent process for handling information requests related to ISO certifications. This includes defining an official contact point and providing clear methods for submitting requests (online form, email, or phone). Information on certification status, procedures, and certified organizations is provided, while maintaining strict data confidentiality and privacy limits.
We accept complaints from clients and stakeholders through a dedicated form, with formal acknowledgment provided. Each complaint is carefully analyzed and investigated, followed by appropriate corrective actions. Clients are informed of the outcome, and all complaints are recorded and reviewed regularly to drive continuous improvement.
MQM provides a clear mechanism for submitting appeals regarding certification decisions. Appeals must be submitted within a specific timeframe and are reviewed by an independent committee to ensure fairness. The appellant is informed of the outcome and reasons, and all records are maintained for transparency and accountability.
We are committed to maintaining accurate and updated client records, including certification status, audit reports, complaints, and appeals. These records support continuous improvement and ensure full compliance with quality management system requirements.
